In a bid to elevate service efficiency and passenger convenience, the Airports of Thailand (AOT) has implemented the Common Use Passenger Processing System (CUPPS) across its six international airports. These include Suvarnabhumi Airport, Don Mueang International Airport, Chiang Mai International Airport, Mae-Fah Luang Chiang Rai International Airport, Phuket International Airport, and Hat Yai International Airport.
Dr. Kerati Kijmanawat, President of AOT, emphasized that the adoption of CUPPS aligns with the Civil Aviation Authority of Thailand (CAAT)’s Resolution No. 6/2564, which encourages the integration of technology to modernize operations and meet international standards.
The CUPPS system comprises three sub-systems:
- Common Use Terminal Equipment (CUTE): Enhances services at check-in counters, providing passengers with international standards.
- Common Use Self Service (CUSS): Reduces waiting times at check-in areas, allowing passengers to check in 6-12 hours in advance.
- Common Use Bag Drop (CUBD): Assists passengers in loading their baggage.
However, the introduction of CUSS has led to an additional cost for AOT, prompting a 30 Baht adjustment to the Passenger Service Charge (PSC). Starting from April 1, 2024, the PSC for international passengers will increase from 700 Baht to 730 Baht, and for domestic passengers, it will rise from 100 Baht to 130 Baht.
The adjustment underwent a thorough evaluation, with AOT proposing the change to CAAT for approval. CAAT determined that the CUPPS charge falls under aeronautical charges, necessitating its inclusion in the PSC calculation. The Minister of Transport has already granted approval for the adjusted PSC.
Dr. Kerati Kijmanawat reassured that the revenue generated from the PSC will be utilized in accordance with laws and regulations. Airport operators are mandated to allocate PSC revenue for airport development, facility provision and improvement, and airport safety maintenance adhering to international standards. This strategic investment not only benefits passengers by ensuring safety and convenience but also contributes to the overall economic growth of the country.
AOT remains committed to operating with good governance, transparency, and accountability, fostering sustainable growth while aligning its business practices with the needs of Thai society. Passengers can expect these changes to enhance their airport experience and contribute to the advancement of the nation’s aviation infrastructure.