Bangkok, Thailand — The Tourism Authority of Thailand (TAT) has launched the new Tourism Crisis Monitoring Centre (TCMC) in response to the severe flooding impacting Southern Thailand, aiming to offer a coordinated, reliable hub for real-time travel assistance and updates.
Designed as a central command point, the TCMC works directly with national agencies, provincial authorities, embassies, tour operators, and tourism partners to streamline support for travellers affected by widespread disruptions. The move comes as persistent rainfall continues to affect key southern provinces, including Songkhla, Nakhon Si Thammarat, Phatthalung, Trang, Satun, Surat Thani, Yala, Pattani, and Narathiwat— with Hat Yai among the hardest-hit.
TAT Governor Thapanee Kiatphaibool acknowledged the growing concern among visitors, underscoring the agency’s focus on clear, reliable communication and coordinated assistance. TAT teams are actively helping travellers who are unable to leave affected areas, arranging safe transport to shelters and ensuring accurate information flow through diplomatic and tourism channels.
As conditions evolve, the TCMC will continue to deliver verified updates to help travellers plan their next steps and to support tourism operators across the region. Once the situation stabilises, TAT will shift its focus to assessing long-term tourism impacts and supporting recovery efforts in affected destinations.
Travellers in need of assistance or updated information may contact:
TAT Call Center: 1672 Travel Buddy
Tourist Police Hotline: 1155
In Related News
Support for Filipino Workers in Affected Provinces
The Philippine Embassy in Thailand has issued guidance for Filipinos in flood-hit areas—including Songkhla, Satun, Trang, Phattalung, Surat Thani, Nakhon Si Thammarat, Pattani, Yala, Narathiwat, and Krabi—urging them to follow local safety directives and evacuation orders.
Filipinos needing help may contact:
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ATN Hotline: (+66) 81 989 7116
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LINE: @bangkokpe.consular
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MWO Hotline: (+66) 83 137 6167
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Online Assistance Form: https://forms.gle/6xDL9vrQz6FsBA8X6
Singapore Embassy Advisory
The Singapore Embassy reports that Thai authorities are arranging evacuation transport from Fort Senanarong to Hat Yai Airport. A Singapore Embassy officer will be stationed at the airport’s ticketing counters to assist citizens. A WhatsApp Broadcast Channel has also been launched for real-time updates.
Malaysians in Hat Yai and Surrounding Areas
Approximately 4,000 Malaysians have been affected but are reported safe, with most staying in multi-storey hotels. Some areas are experiencing temporary electricity outages and limited food access.
The Consulate General of Malaysia in Songkhla has activated its operations centre and urges Malaysians to stay indoors, follow official safety instructions, and register with the consulate if they have not yet done so.
Contact details include:
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Songkhla Consulate Emergency: +(6674) 316274 / +(6681) 9901930
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General Enquiries: +(6674) 311062
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Email: mwsongkhla@kln.gov.my
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Embassy of Malaysia in Bangkok Emergency: +66-87-028-4659