Bangkok, Thailand — In a heartfelt message to its loyal customers and partners, foodpanda Thailand has officially announced the closure of its food and grocery delivery operations, with the last day of service set for 23 May 2025.
The company shared the news with deep appreciation for the trust and support shown by millions across the country since its launch. Over the years, foodpanda built a strong presence nationwide, connecting users with local restaurants, grocery vendors, and hardworking delivery riders.
Why Is Foodpanda Thailand Closing?
The decision to shut down operations stems from “current market dynamics” that no longer align with foodpanda’s long-term business strategy. While the company has expressed pride in its growth and achievements in Thailand, it also acknowledged the economic challenges and shifting landscape of the delivery industry.
What This Means for Customers
Despite the closure, customers can continue to place food and grocery orders and use valid discount vouchers up until 23 May 2025. For those subscribed to pandapro, all subscription benefits will remain accessible through that date.
Key Timeline and Details:
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Final day for orders – 23 May 2025
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Refund support available until – 23 June 2025
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Customer service available via the app until 23 June
Refund Policy
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Unused promotional vouchers (funded by foodpanda) will be forfeited after 23 May.
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Unused refund vouchers and customer-paid vouchers will be refunded post-closure.
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Pandapro subscription fees will be refunded on a pro-rated basis.
To ensure seamless refund processing, customers must verify their payment details by navigating to:
Profile > pandapay > Primary payment method by 23 June 2025.
A Message of Gratitude
Foodpanda Thailand ended its announcement with a sincere message to customers, partners, and delivery riders:
“It is with a heavy heart that we close this chapter. Thank you for the journey — it has truly been an honour to serve you.”